What are the Pain Points in Dealer Management Systems?

Auto Tech Outlook | Monday, April 05, 2021

Dealers have been faced with similar pressure points for a long time. Entry to data is a big sore point. There are two reasons for this. One of them is a strategic judgment made by the DMS provider, and the second is the challenge in collecting data from some of the older programs.

FREMONT, CA: A dealer management system is a critical part of operating every automotive dealership. it maintains consumer knowledge when calculating, monitoring, and managing all facets of the shop. The success of a car dealership depends heavily on the monitoring and audit trails provided by the system. Without it, there is no insight into workforce activities, service push orders, and total revenue.

Unfortunately, since the emergence of the modern era, the Dealer Management System (DMS) of the automotive dealership may be out of date, causing legacy tech frustrations. Below are a few pain points for dealers involved with obsolete automotive DMS and an insight into the advantages of a modern cloud-based solution.

Dealers have been faced with similar pressure points for a long time. Entry to data is a big sore point. There are two reasons for this. One of them is a strategic judgment made by the DMS

 provider, and the second is the challenge in collecting data from some of the older programs. In addition to data access, dealers face a great deal of pain with their DMS contracts. Another pain point is the lack of user-friendliness of the software. If one is placing an ad for a new controller, they need to call out which DMS is currently in use.

Right now, the DMS in the cloud is a very trendy item. With a cloud-based infrastructure hosted by, for example, Microsoft Azure, a few things are integrated into it, like elastic scalability. When the demand for the auto dealership's DMS is high in the morning or afternoon, the cloud scales provide the required specifications. Geo-redundancy is another feature of this. For a cloud-based DMS, dealers do not have a single computer. The data is distributed widely, but if there is an issue in one area, one can be assured that the dealership's data is secure and secured by bank-level encryption.

In addition to added stability, any changes that would usually be expected by the legacy DMS would vanish with a cloud-based DMS. This form of DMS even runs on the tablet and every browser.  That is when dealers first start getting the advantages of a cloud-based DMS system.

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