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Unveiling Transparency to Every Vehicle Service Visit

By Auto Tech Outlook | Monday, July 29, 2019

Tracy Fred, Vice President and General Manager

The new and upgraded service tracker is helping in bringing trust and transparency to every vehicle service visit.

FREMONT, CA: "As service revenue continues to play an increasingly dominant role in dealership gross profits — 49.6 percent according to NADA Data 2018 — Xtime's Service Tracker provides the advantage necessary for dealers to compete in a crowded market," says Tracy Fred, Vice President and General Manager of Xtime, a service experience platform which has launched a new Service Tracker feature, helping dealerships close this gap and build greater trust and loyalty by offering customers mobile access to real-time vehicle status updates.

As a perfect solution for automotive service enterprises looking for strategies and methods to cater to the on-demand service consumers, Xtime's Service Tracker offers real-time service access, enhanced consumer transparency and lessened phone call volume. "Service Tracker's core purpose is to bring trust, communication and transparency to the automotive service industry and ultimately, to keep dealers and their customers happy," adds Tracy. 

The solution has proved to make its client happy by addressing their pain points successfully. "About 70 percent of inbound phone calls through the service center are customers checking the status of their vehicles," said David Hult, CEO, Asbury Automotive Group. "We clearly needed a solution that could simultaneously enhance our flow of information with customers and reduce demand on staff. With the introduction of Service Tracker, customers can independently check the status of their service in real time, allowing advisors to concentrate on the customers in front of them and provide higher levels of service."

Xtime boosts customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving consumer satisfaction and retention drives dealer income and profitability. Xtime is committed to delivering the customers experience demand, with the rich expertise emphasizing value, convenience and trust. 

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