Edge technologies like artificial intelligence and advanced analytics are transforming travel and transportation industry by enhancing shipment process and customer experience.
FREMONT, CA: Changing weather affects travel and transportation companies as winter winds can slow down the delivery process, and passengers may change their meeting times or decide to extend their vacations. Now the travel and transportation industry is using advanced technologies to deal with weather-related issues. This major step taken by industry will keep shipment in motion and give passengers a well-integrated trip.
Here are some ways that edge technologies are supporting operational efficiencies and enhancing the overall customer experience across the travel and transportation sector.
1. Track and trace freight and travel conditions
Gadgets or devices at the edge of a wireless network give institutions and buyers’ real-time information and context for seeing minute-by-minute changes along the journey for shipment. These gadgets can incorporate sensors that track bundles, equipment, baggage, and stuff. Organizations can manage their entire operations, like distribution, monitoring shipments, and estimated times of arrival with the help of track-and-trace technologies.
The integration of edge-data analytics with IoT sensors and geolocation allows real-time tracking of fleet truck locations and shipment. This in turn helps network operations center technicians, dock foremen, customer service reps, and dispatchers. Such capability ensures real-time route optimization if weather or traffic data are added.
2. Creating smarter shipping contracts with blockchain
Blockchain is one of the best edge technologies; it is transforming the transportation industry. Blockchain provides a mechanism to create smart contracts. The shipping contracts which are formed on top of blockchain technology are unchallengeable and enable companies to digitally and automatically impose contract provisions.
Automating the settlement procedure among the many parties that are regularly engaged with the transportation of bundles globally allows the contract to be settled quickly and with a higher level of accuracy.
3. Boosting traveler loyalty
Advanced technologies like AI and machine learning supports many companies to deliver a productive and more satisfying travel experience. Whether it is rebooking tickets or ensuring products reach customers' edge technologies helps in performing all the processes. Artificial intelligence is taking the travel and transportation industry to the next level.
By utilizing Bluetooth readers that track cellular connectivity, carriers can make closeness through customized welcome greetings and offers using client loyalty focused on marketing promotion. These gadgets additionally give data about the length of queues to ensure that ticket counters are adequately staffed.
4. Protecting customer's cargo
Now the sensors can not only locate a package but can easily track about its condition also anywhere in the world. Bluetooth Low-Energy (BLE) readers include embedded sensors that can evaluate motion, temperature, light, and pressure. The tags have multiple purposes, are compatible with any mobile device supporting the BLE standard, and work for many years on a single coin cell battery. In a freeze cargo car that senses a fluctuation in temperature could trigger a protection or maintenance request to repair a problem or move perishable cargo to another vehicle before it spoils.
5. Predict 'roadblocks' along the journey
Artificial intelligence allows companies to assess external data streams better to recognize disruptions that might affect the time of delivery of a package or a customer's ability to make a flight connection. It helps companies to predict roadblocks, handle them early on, and minimize disruption.